Canceling Items or Orders: Due to the nature of our products, all sales are final unless defective, broken upon arrival, or shipped in error by us. If an unavailable item is keeping other items on an order from shipping or you simply decide you don't need an item anymore, you can delete items from your open orders in the Orders section in Your Account. Deleting all items in an order will cancel the entire order. If your order is complete, it cannot be cancelled by us. To cancel an item or an entire order: Click the Your Orders button in Your Account. Click the Cancel Items button. Click the check box next to each item you wish to remove from the order. If you wish to cancel the entire order, check all the items. Click the Cancel checked items button when finished. After submitting the cancellation, you'll see an Important Messages screen confirming the cancellation. If you canceled the entire order, we'll also send a confirmation message to the e-mail address on your account. Note: Orders that have been processed or shipped cannot be modified and the Cancel Items button will not appear.